Masterpiece of

tres doux

There are many variations of passages of Lorem
Ipsum available, but the majority.
  • No products in the cart.
  • No products in the cart.

Refund Policy

The company’s refund policies apply only to those orders for which payment has been made to Pink Cakes. To ensure timely delivery and maintain the quality of our bakery items, we only accept orders that we can process according to the customer’s requirements and within the time available. In this regard, certain orders may be declined. Additionally, we dedicate significant time and effort to understanding customers’ orders, which involves tasting sessions, designing, researching, matching cake designs with the venue, and ordering materials. For these reasons, it is not possible for us to refund any deposits made by customers at any time. We thank you for your understanding.

For customized orders, we often prepare decorative elements in advance. Generally, these decorative items are crafted at least three days before the order to allow for proper drying and setting time. Accordingly, the following cancellation and refund policy applies:

  1. Cancellation at least 2 days before delivery:
    If a customer cancels an order at least two days before the scheduled delivery, 100% of the deposited money will be refunded. Refunds will be processed back to the original payment method used by the customer. Please allow up to 45 days for the refund transfer to be completed, depending on the issuing bank of the credit card.

  2. Cancellation within 6 hours of delivery:
    If a customer cancels an order within six hours of the scheduled delivery, no refund will be issued. This policy is strict, and no exceptions can be made. However, the customer may still collect the processed order at the promised delivery date and time, and any outstanding balance will remain payable.

  3. Order rescheduling:
    If, for any reason, a customer requests to reschedule an order, the request will be handled on a case-by-case basis. Such requests must be made at least 24 hours before the original delivery date. While we will do our best to accommodate rescheduling requests, they are subject to the availability of resources and our schedule. We cannot guarantee that we will be able to meet the new deadline provided by the customer. Rescheduling may also require the customer’s assistance to help facilitate the process.